Growing in a demanding economic climate requires two keys: delivering superior service to customers and containing costs. In the South Pacific region, training remained our focus. Every manager was involved in our training programs designed to connect managers with customers. In fact, 50 percent of a manager’s time is spent face-to face with customers to ensure consistently high service and access to Expeditors’ value-added solutions. We also work closely with carriers to contain costs. So, in a tough economy, we were able to make certain that our expenses grew less than our revenue, despite substantial expenses in new facilities.